Return Policy
At AnySauna, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help.
General Return Guidelines
We offer a straightforward return policy to ensure your satisfaction. Please review the following guidelines to understand our return process:
- Returns must be initiated within 30 days of the delivery date.
- Products must be in new, unused condition and returned in their original packaging.
- Proof of purchase is required for all returns.
- Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.
Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable. These include:
- Used saunas or accessories
- Custom or personalized items
- Gift cards
Return Process
To initiate a return, please follow these steps:
Step 1: Contact Our Customer Service
Before returning any items, please contact our customer service team. Provide your order number and a brief description of the issue.
Step 2: Receive Return Authorization
Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item. Please do not send items back without a RAN, as they will not be accepted.
Step 3: Package and Ship Your Return
Carefully package the item in its original packaging, including all accessories, manuals, and components. Clearly write the RAN on the outside of the package. Ship the package to the address provided in your return authorization instructions.
Refunds and Exchanges
Once we receive and inspect your returned item, we will process your refund or exchange. Please note the following details:
Refunds
Refunds will be issued to the original payment method within 7-10 business days. Shipping costs are non-refundable, except in cases where the return is due to our error.
Exchanges
If you wish to exchange your item for a different product, please specify this when contacting our customer service team. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Contact Information
If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer service team
We appreciate your business and are dedicated to ensuring your satisfaction with our products and services.